What is Crisis Management?
Introduction

mob of reporters
Are You Prepared?
Crisis Plan Checklist

Johnson & Johnson:
The Tylenol Tampering Scare

A Whole New Ballgame:
Crisis Management in the Computer Age

Exxon Corp.:
The Exxon Valdez Oil Spill

Putting it into Action:
Implementing the Crisis Plan

Bridgestone/Firestone Inc.:
The Tire Fiasco

Sources





This page was designed by Jennifer Hogue
Last updated on 4/19/01
MMC 3260/Communications on the Internet