Sources   


Brundage, Richard Wm. "Crisis Management - An Outline for Survival." 2000.
http://www.krisennavigator.de/crisisnavigator.org/atincme.html (11 April 2001).

BSMG Worldwide. "When a Crisis Strikes."
http://www.bsmg.com/hot/crisis.htm (11 April 2001).

Gray, Linda. "Dealing With University Crisis."
http://www.napa.ufl.edu/cri-tips.htm (11 April 2001).

Hastings, Robert T. "Crisis Response Planning." http://www.prweb.com/coach/970723a.htm (11 April 2001).

Hill & Knowlton. "Crisis & Issues Management." http://www.hillandknowlton.ca/crisispage.htm (11 April 2001).