Articles and Text:
Bernstein, Jonathan, Bernstein Communications, Inc. Crisis Management. Accessed on Dec. 3, 2002
Walter Lindenmann, Ph. D., Institute for Public Relations. Public Relations Research for Planning and Evaluation Accessed on Dec. 4, 2002.
Handling a crisis:
PRSA organization: PRSA's Tips and Techniques: Crisis Management Accessed on Nov. 30, 2002
Lazare, Lewis, Chicago Sun-Times, Inc: Crisis triggered brilliant PR response Accessed on Dec. 4, 2002
Purdom, Nick. PR Week: Focus: Crisis Management. Sept. 17, 1999.
Exxon pictures: Picture provided by the Office of Response and Restoration, National Ocean Service, National Oceanic and Atmospheric Administration Accessed Dec. 3, 2002
Man in crisis. "© 1999-2002 www.barrysclipart.com" Accessed Dec. 5, 2002
Tylenol Bottle Accessed Dec. 5, 2002